What our Customers say...
SERVPRO did an excellent and professional job remediating mold caused by a roof leak. As a nervous homeowner, Suzette and her team made the process easy and quick. They brought me ease of mind and confidence they would do the job right.
Returned home after vacation to a major flood covering our entire first floor. Michael Brownstein, Principal of SERVPRO Northridge and Granada Hills responded to our home with his team in thirty minutes. Michael and his team assessed the damage and started work immediately. They were very professional and did an outstanding job during the two weeks they were here.
Kudos to Michael and his team!!!
My business was flooded and I could not get anyone to come and help me for at least two weeks.SERVPRO Northridge bent backwards to help me and found time to come the same day. They are great communicators and very professional. Thank you Suzette and Michael.
We called SERVPRO of Northridge/ Granada Hills when we had a pipe burst under our kitchen sink. Suzette was our contact, and we have never worked with someone so professional, kind, and knowledgeable. She walked us through the process every step of the way and continued to check in with us during the process as the insurance company got involved. Suzette and the whole crew at SERVPRO were wonderful and we would recommend them to anyone with water damage. They were awesome!
At 6:00pm on a Friday, which happened to be the start of the Fourth of July holiday weekend, my senior Mom called to say that her hall closet was flooded! Oh, the flooring is damaged... Yikes! When I called the SERVPRO of Northridge/Granada Hills office, I was surprised (and relieved) that Suzette answered the phone. She helped us quickly put together a plan. First thing the next morning her team arrived to assess the extent of the damage and discuss options. The team was friendly and communicated clearly. They quickly assessed the damage and recommended a process for thoroughly drying out what had turned out to be an A/C leak. They patiently answered a million questions. Pricing was reviewed, contract signed, down payment made and work commenced within 2 hours on a holiday weekend! We are very grateful.
I recently had water damage and needed someone to inspect the damage for mold or further cleanup. Michael and the team were very honest, efficient, and professional. I really appreciated their input. I highly recommend them.
Suzette, Annie, and the rest of the crew were very responsive and attentive to our needs, coordinating the cleanup with other parties (e.g. plumber, insurance). The work was professional and successful: they saved our hardwood floors from water damage. Thanks again.
My wife and I bought our first home and a few weeks later a hose broke causing major water damage throughout my first floor. We were so stressed out. But after calling SERVPRO, Suzette, Annie, Juan, and Sandro took care of the rest. If you want a professional clean-up, SERVPRO is your company.
I recently had a major flood and immediately called these guys. Michael and his team came out right away to see what happened and took good care of me. They were very professional and considerate. Their pricing was very good and approved by my insurance.
I had sewer water damage from a neighbors pipe in my garage. SERVPRO came and was perfectly on time. They were actually early. I met Esdras and Elias, who were very nice and professional. They explained everything that was going to happen, and even helped move my things in the garage. They covered up everything so neatly, and closed it off. Which I was very nervous, since I just finished Chemo. It was very contained. They even explained the smell, that it was natural and safe. Which made me feel better. I would definitely recommend this company:)
Suzette at SERVPRO Northridge makes sure all of her customers receive quality care & service. She is very trustworthy and someone who follows up quickly.
This is one of those services that you hope you'll never need but if you do, please call Suzette at SERVPRO of Northridge/Granada Hills. Suzette not only helped facilitate their crew by having David, the Project Manager, and technicians to start the drying process. We are very grateful & thankful that they are as wonderful as they are. Their crew could not have been nicer, more professional, more courteous & more considerate to our needs.
I would highly recommend Suzette & David for outstanding management of our crisis and their superior customer service.
If you experience something like water damage, fire & or soot clean-up, mold remediation and sewage, you will most likely have your insurance company involved. It was amazingly helpful to work with Suzette & SERVPRO of Northridge/Granada Hills, as they are set up to work with the insurance company.
Thank you, David, Suzette & SERVPRO of Northridge/Granada Hills.
As a General Contractor, I've dealt with plenty of restoration and abatement companies. While most have failed to meet my expectations of professionalism and customer service, SERVPRO Northridge has always managed to exceed my expectations.
Any time I get a call from a client that requires fire or water damage restoration my go-to crew is always SERVPRO Northridge. They are prompt, knowledgeable, and thorough in their work. Moreover, the staff is exceptional at what they do!
Suzette is always taking care of my clients as if they were family and the owner, Mr. Brownstein is as knowledgeable as they come in the restoration business. I look forward to working together again on our next project and many more to come :)
Well, I honestly can't say anything bad about this business. From start to finish everyone I dealt with was very professional and timely. Suzette is absolutely a lovely person to deal with and always was ready to answer my questions without ever making me feel I was bothering her. I hope we never have to call them again because that means we've had water damage but they definitely will be the first and only water damage specialist we call. Thank you Suzette for all your help!
"SERVPRO Northridge was at my house very quickly after contacting them after a leak that happened in a manifold in my bathroom wall.
Wiped out the back half of my house which is also our master bedroom.
SERVPRO helped with everything got us back to livable situation so fast when we were down and out. We Highly recommend them.
Thank you especially to Suzette and Jared & team for your professionalism. You guys knew ALL the ins and outs and were quick and responsive with every call & appointment
Believe me call them first, you will be glad you did."
Our family recently experienced water damage due to a broken pipe in our kitchen. My insurance recommended that we use SERVPRO of Northridge & Granada Hills to perform the necessary water damage drying service techniques. Michael and his technicians were on site promptly, greeted us, and explained the entire process to me after doing a through inspection.
Principal and Staff were professional, cordial accommodating, and very easy to work with. President, Michael and Business Development Specialist, Suzettewent above, and beyond the call in responding to our specific needs.
Kudos, to SERVPRO!
The Dean Family
Had a lot of water damage due to the surprising LA rains this year, and Suzette from SERVPRO came highly recommended from a colleague. Within days Suzette's team began work on restoring my house, and removing mold. She answered the phone every time I called, no matter how early or late, and was always willing to provide updates or answers. I think more businesses should take a page out of her book, because she's doing something right. While I hope to never have water damage again, if I do, I'd call SERVPRO of Northridge (Suzette and Scott) immediately.
I have to say that I was completely impressed with the service! Suzette and Jared were most professional and a pleasure to work with! I would recommend to a friend!
If you are looking for a professional company to take care of your house don't look any further. Make sure you call them first. They are professional and honest and they know what they are doing. Suzzet is great. She has excellent customer service skills. Thanks again
On April 8, 2016, I discovered what turned out to be an under-slab water leak. My Kitchen (cabinets), Bathroom, Dining Room, Breakfast nook, Family Room, and downstairs entry and hallway were all damaged. All of our laminate floors had to be removed. It was a big mess. SERVPRO of Northridge and Granada Hills arrived promptly after they were called. Their staff is very professional. They very carefully packed everything impacted by the leak using bubble wrap and cardboard boxes. Then they relocated it to our living room at my request. I was very positively impressed by the respect they showed towards our stuff. They did not miss any days and always arrived promptly when expected. I hope you never suffer from a flood but if you do, these are the people to call.
Michael and his crew arrived quickly, got to work and handled major water damage in our home very efficiently. Mike simplified dealing with our insurance company. All aspects of the job were explained thoroughly. Great job guys! We'd recommend them.
This company did an excellent job of taking care of our water damage (the first time we ever had a water disaster). They reassured us throughout the job and were professional and methodical. It was nice to see that they checked in on us during the drying process to make sure everything went smoothly. It was a nice personal touch. The work was effective and they allayed our concerns and provided extensive education and advice on our situation. I don't often give great recommendations like this but I would strongly recommend this company to anyone who needs cleanup and restoration services.